Technology Support

Incident: An employee’s laptop failed to start, disrupting daily business operations.

Solution: Our expert IT support team performed thorough hardware diagnostics, identified issues with RAM, HDD/SSD and quickly repaired or replaced the faulty components. The laptop was fully restored, ensuring smooth workflow and minimal downtime.

Incident: Frequent Wi-Fi dropouts were disrupting daily business operations.

Solution: Our IT support team analyzed network traffic, updated firmware, reconfigured routers and switches, and optimized wireless channels to deliver fast, stable, and secure internet connectivity, ensuring uninterrupted workflow.

Incident: Unauthorized access attempts were detected on a user’s business email, posing a security risk.

Solution: Our IT security team conducted thorough audits, reset compromised credentials, enabled multi-factor authentication (MFA), updated endpoint protection, and configured firewall policies to secure the network and protect business communications.

Incident: A critical CRM application crashes or fails to launch after an update.

Solution: Our IT support team troubleshot application errors, rolled back faulty updates when necessary, verified software dependencies, and optimized settings to restore smooth and uninterrupted CRM performance.

Incident: A workstation was stuck in a boot loop after a Windows update.

Solution: Our IT support team performed troubleshooting, repaired corrupted system files using SFC and DISM, used safe mode diagnostics, and restored or reinstalled the operating system to ensure full system functionality and stability.

Incident: An employee could not access a shared folder critical for team collaboration .

Solution: We managed Active Directory settings, updated group policies, resolved permission inheritance conflicts, and repaired user profiles to ensure secure, seamless, and uninterrupted access for all team members.

Incident: Remote workers experienced sync errors and could not access cloud applications.

Solution: We troubleshot authentication and sync issues, configured VPN and remote desktop connections, and optimized cloud platform settings to ensure fully secure, stable, reliable, and uninterrupted remote access.

Incident: Business-critical data was lost due to accidental deletion, corruption, or hardware failure.

Solution: We recovered data using backup or forensic tools and implemented automated backup solutions with clearly defined recovery objectives to prevent future data loss and ensure reliable, secure, and continuous data protection.

Incident: Overloaded servers cause slowdowns and downtime in business applications.

Solution: We monitored server resource usage, optimized workloads using virtualization or clustering, applied firmware and security updates, and implemented performance tuning to maintain high, reliable, and secure server performance.

Incident: Microsoft Teams meetings suffer from poor audio and frequent disconnects.

Solution: We diagnosed network latency, configured QoS for VoIP traffic, updated client software, and resolved hardware or firewall issues to ensure stable, high-quality, and reliable online meetings and communications.